Being able to contact your shared web hosting provider when you have any questions or encounter any problems is quite important and how fast they will answer back and react is often crucial, particularly if your web site is business-oriented, as longer downtime could mean losing potential customers. The support options are, in addition one way to identify genuine suppliers from resellers. The latter generally reply only to emails or support tickets and you'll have to wait for a day or even more to get a response. If your trouble involves several replies, you may end up losing several days so as to have a problem resolved. Using a legitimate and reliable web hosting provider, you should be able to get in touch with the support team at any moment and receive a timely response no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of getting assistance in a timely manner, so our shared web hosting services feature 24/7 support as well as various options for contact. In case you don't have an account yet, you can give us a call or use our live chat and chat with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up ordering a service that you can't use effectively. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it requires additional analysis. Unlike the vast majority of suppliers on the market, we respond to all tickets within one hour, so you won't have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
All semi-dedicated hosting that we supply come with 24/7 customer and technical support, therefore no matter what issue you experience, you are able to get in touch with us and we will assist you without delay. The guaranteed response time for each email message or trouble ticket that you open from your Hepsia web hosting Control Panel is just one hour; the actual response time hardly ever exceeds 20 minutes. We also offer telephone support with several local numbers around the world plus a live chat, so that you can contact us and get additional information about our services even if you don't have an account yet. We can help you with any kind of question or a problem you have - payment methods, package specs, email configuration, hosting account settings, etcetera. If you employ our services, you won't ever encounter an issue where you should wait for a few days to get a problem solved like you will need to do with numerous other service providers.
24/7 Customer Support in VPS Hosting
Each virtual private server package that we offer includes 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you're able to contact us anytime, even holidays and weekends. For your benefit, we supply different methods of communication - telephone support with a couple of local numbers internationally, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues as it will be much easier to track what is going on. The maximum warranted response time for all of the email messages and tickets is an hour, however it rarely takes that long to receive assistance. In case you acquire the Managed Services upgrade that we provide, our admins can also help you with any third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max reply time guarantee, you will enjoy prompt support when you purchase a dedicated server through our company. Our customer and technical support teams are available 24/7/365, as a result when you open a support ticket via your billing account or you send an e-mail message regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within one hour, even during holidays. Our ticketing system is the best option in case the matter involved needs more time to be solved or if it needs to be sent to our admins, because it is a lot easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to phone us or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also support you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.