A ticketing system is the most common communication medium that hosting providers offer to their customers. It’s typically part of the billing account and is the most efficient way to solve a problem that requires a certain period of time to investigate or that has to be forwarded to a system administrator. Thus, all comments added by either party will be kept in one location in case someone else wants to work on the problem in question and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which suggests that you’ll have to sign in and out of no less than two accounts to perform some task or to contact the company’s customer care team. In case you’d like to administer a handful of domain names and each one is hosted in a different account, you’ll have to use even more accounts at the same time. It may also take a considerable length of time for the provider to process your ticket requests.
Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting packages feature an integrated ticketing system, which is included in our in-house created Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia will enable you to manage everything associated with the hosting service itself in the very same place – invoices, web files, emails, support tickets, etc., avoiding the need to go through different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a few clicks of the mouse without needing to leave your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a variety of articles, which will supply you with additional information and which may help you fix any particular problem before you actually open a ticket. We guarantee a response time of maximum 1 hour, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting, was developed with one goal in mind – that you should be able to manage everything connected with your account in one location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an inquiry or face a challenge, you can get in touch with our tech support staff members straight away without the need to sign into a different interface. You can search through your web files or check a variety of settings within your account while you open a new ticket or read the answer to an older one. If you have an abundance of tickets and you would like to track down a particular one, you can make use of the smart search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a reply in no more than an hour regardless of the nature of your question or issue.