In case you are a website owner, a problem can always crop up and it doesn’t necessarily need to be connected with the hosting service. For example, something can go wrong when you update an application or some vital content may be edited or erased by mistake. Regardless of what the essence of the problem may be, you’ll have to touch base with the client care team and ask them to recover a backup or to help you fix the problem that you’re experiencing. How timely they will do that will determine the interval of time that your websites will be inaccessible. For certain websites such as community web portals or e-shops, a longer unavailability too often equals lost users and money. Therefore, it’s of crucial importance that you use the services of a company that provides not only a good support service, but also a prompt one.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting packages include a sixty-minute reply guarantee, which goes to say that no matter what inquiry or problem you might have, we will always be there to help you out. In reality, it rarely takes more than half an hour to get an issue solved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our client care team reps will be at your disposal 24x7, even on legal holidays and weekends, which means that you’ll obtain immediate help at any time. We understand how costly time can be, so by the time we respond to your e-mail or support ticket, we’ll have probed into the issue and, if we haven’t come up with a solution, we’ll give you more details on what you need to do on your end – if the circumstances demand this. With our support services, you can rest assured that there will be someone to help you right away, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support staff members are available at all times and they will answer any ticket that you submit via your web hosting Control Panel within maximum 60 minutes. The response time is guaranteed irrespective of whether you have a generic enquiry in regards to your semi-dedicated server or you chance upon a certain difficulty and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to help you out, as we’re available day and night to deal with any billing, general or technical issue. In case you get in touch with us about anything that is within our capability, we will resolve it before we respond, so you won’t have to wait for hours or days while the problem lasts. If there is something that you need to do on your end, we will provide you with the needed information – what workable solutions to try out, what actions to take, etc.