Although this isn't the mainfactor in order to distinguish a trustworthy shared web hosting supplier from a bad one or a reseller from a real provider, the option to call and talk with a live person is a sign that you aren't dealing with a one-person company and that you will be able to reach someone when you're looking for assistance. The telephone support for website hosting services may range from standard to dedicated, thus the problems that can be resolved through a call vary depending on the service provider. In the general case, these matters are simpler and include billing or first level tech issues because more complex problems usually require a support ticket where both you and the administrators can follow the proceedings with a specific situation. However, being able to call your service provider can save you considerable time and efforts for the numerous small issues which may eventually appear at the time you manage your website hosting account.
Phone Support in Shared Web Hosting
All of our shared web hosting packages offer telephone support fourteen hours a day even on official holidays, so if you do not have an account yet, you're able to call us and learn more about our services or if we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so you can call the number that is closer to you. If you are an existing customer, we will help you in a timely manner with any kind of general and billing matters and with numerous technical matters to save you time and efforts - we acknowledge the fact that sometimes it is more convenient to talk to a live person to get things done without delay. Of course, some matters cannot be managed on the phone, so if this is the case you will have to use our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we provide include live phone support for 14 hours a day. If you're not sure which package will be appropriate for your sites, you'd like to find out more about the plan's specifications or you'd like to have any other kind of info on our solutions, you can call any of the local numbers that we have in the United States of America, the UK and Australia and our customer support agents will help you. If you already own an account, you will be able to get in touch with us about general and sales issues, although we're usually able to help with numerous technical issues as well. For strictly technical issues you will have to take advantage of our in-built ticketing system where the communication between you and our tech support team will be in one place, which is the best option when your problem can take extra time to be solved or it has to be escalated to our system administrators.