Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • We offer a 1–hour response warranty for any support ticket or e–mail that you send to the help desk staff. We will rapidly reply to all typical enquiries and forward right away the issue to our admins in case further assistance is required. If you take advantage of the Admin Services package, we will perform any of the included server management services at a time that has been agreed upon preliminary.

  • Top quality support service

  • An Excellent Customer Support Service

  • Our technical support team will be available to you round–the–clock should you require assistance working with the Web Site Control Panel or with any of the applications that we pre–install for you on the server. Furthermore if you need assistance handling the daily administration tasks on your dedicated server, you can take a look at the Admin Services package, which includes data backup space, Operating System updates on a weekly basis, troubleshooting and installation procedures, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Web Site Control Panel is preinstalled for each Linux dedicated servers hosting package. Among its features is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can perform. Most instructional articles also video versions that show all the tasks that you can carry out in a highly illustrative manner. You can find the how–to articles and the video tutorials in the upper right corner of each Web Site Control Panel section.